Privacy Policy

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

• •Account information (name, email, password)
• •Content you create using our AI services
• •Communication preferences
• •Payment information (processed securely by PayPal)
• •IP address and browser information (user agent)
• •Domain and website URL (for WordPress plugin integration)
• •Chatbot conversation history and user feedback
• •AI generation requests and responses
• •Credit usage and billing history
• •License and subscription information

We use the information we collect for various purposes:

• •Provide, maintain, and improve our services
• •Process transactions and send related information
• •Send technical notices and support messages
• •Communicate about products, services, and promotional offers
• •Monitor and analyze usage patterns and trends

We do not sell, trade, or otherwise transfer your personal information to third parties, except as described in this policy:

• •With your consent
• •To comply with legal obligations
• •To protect our rights and prevent fraud
• •With service providers who assist in our operations
• •With AI service providers (OpenAI, Anthropic, Google, etc.) to process your content generation requests
• •With payment processors (PayPal) to handle transactions
• •With cloud storage providers (Cloudflare) for media storage and delivery

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes AES-256 encryption for sensitive data, SSL/TLS for data in transit, and regular security audits.

You have certain rights regarding your personal information:

• •Access and update your information
• •Delete your account and associated data
• •Opt-out of marketing communications
• •Request data portability

We use cookies and similar technologies to enhance your experience on our website. You can control cookie preferences through our cookie banner or browser settings.

When using Genwave Agent to manage your WordPress site, we process the following data:

• •Conversation history between you and the Agent
• •WordPress site data accessed during commands (posts, pages, products, settings)
• •Command execution logs and action history
• •Undo snapshots for 30-day action reversal
• •Site URL and authentication tokens

When using our AI chatbot feature, we collect the following information:

• •Chat messages and AI responses
• •Session identifiers
• •IP address and browser information
• •User feedback (thumbs up/down ratings)
• •Email address (if voluntarily provided)

This data is used to improve our service and may be reviewed for quality assurance purposes.

Content you submit for AI processing:

• •Is transmitted to third-party AI providers for processing
• •May be temporarily stored during processing
• •Is not used by Genwave for training our own AI models
• •May be subject to third-party provider data policies

We retain your data for the following periods:

• •Account data: Until you request deletion or 3 years of inactivity
• •AI generation history: 12 months
• •Chatbot conversation logs: 6 months
• •Billing and payment records: 7 years (legal requirement)
• •Analytics and usage data: 24 months

Your data may be processed in the following locations:

• •United States (AI service providers such as OpenAI, Anthropic)
• •European Union (Cloudflare infrastructure)
• •Your WordPress server location

We use encryption (AES-256) and secure protocols (TLS 1.3) for all data transfers. Where applicable, we rely on Standard Contractual Clauses for EU data transfers.

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected data from a child under 13, please contact us immediately at privacy@genwave.ai.